Refund Policy

Refund requests are reviewed under applicable consumer law, the plan terms shown at purchase, service usage, and the reason for the request. Approval is not automatic unless required by law.

Duplicate charges, verified billing errors, and payments for a service that could not be provisioned may qualify for correction or refund after review.

Completed service periods, consumed capacity, abuse-related suspensions, and third-party costs that cannot be recovered are normally non-refundable unless applicable law requires otherwise.

Cancelling stops future renewal according to the timing shown in the account or payment-provider interface. Cancellation does not automatically refund a completed or current service period.

Submit a refund request through the official support channel associated with your account and include the charge date, plan, and reason. Never send card numbers, card security codes, passwords, or recovery secrets.

Approved refunds are returned through the original payment method where possible. Bank and payment-provider processing time is outside Mail Service control.